Customer’s technology infrastructure work in accordance with the standarts and Telcoset aims to provide contracted support/maintenance services while running the system as a whole.
Contractual support and scope of maintenance service;
• 7 days/24-hour support service
• Response and solution time guarantee required by your business needs
• Extended on-site support/maintenance service for your all products whether or not under warranty.
• Detection of problem before they occur, take the essential measures to ensure the system continuity with periodic maintenance.
• Evaluation of solution time and solution decsriptions, reporting system to be established with problem details.